Do you even ship to where I live?
We ship from Brisbane, Australia to (almost) anywhere in the world.
How much is shipping?
Australian shipping is $5AUD, express, tracking included.
International worldwide shipping is $12AUD, standard, tracking included.
Note: All prices are in Australian dollars.
When will you ship my order?
Ready-made jewellery is shipped in 1–3 business days.
All jewellery is ready-made, unless stated otherwise.
When can I expect my package to arrive?
Australia: 2–5 business days
USA: 10-12 business days
Other countries: 15-21 business days
Please remember that packages shipped internationally can sometimes get delayed in customs for up to 6 weeks.
What if I don’t receive my order at all?
We hate waiting as much as you do. But please wait 45 business days before reporting a lost parcel. As we said, sometimes customs can delay the delivery.
If you still haven’t received your order after 45 business days, send an email to firstname.lastname@example.org and we’ll organise a store credit.
- How quickly can you ship my order?
Sometimes we can accommodate same day shipping. Send an email to email@example.com to check availability.
- Duties and Taxes:
Any duty and taxes are the buyers responsibility, you may check with your country’s customs office to determine if there will be additional costs.
Returns and exchanges
Do you accept returns?
Ye we do! If you’re not completely satisfied with your order, contact us within 14 days of delivery at firstname.lastname@example.org and we’ll organise a refund, exchange or store credit.
Gold plated pieces. We can only accept returns/exchanges if your gold plated piece has not been worn. This does not apply to pieces that have only been tried on after receiving. For change of mind returns with our gold plated pieces, contact us within 7 days of delivery.
Gift vouchers and store credits are non-refundable.
- What if I want to cancel my order?
You can cancel your order up to 24hrs after purchase (providing it hasn't been dispatched).
What if my ring doesn’t fit?
Please size your finger carefully. We recommend having your finger sized by a professional. Most jewellery stores offer it as a free service.
If you made a mistake and ordered the wrong size, just shoot us an email and we'll organise an exchange for you.
Original shipping fees will not be refunded.
Where are you located?
We’re in sunny Brisbane, Australia.
Do you have a real shop I can visit?
Not at this point. Sorry. We mainly sell online, and from time to time at local fairs or markets. Check our blog or follow us on Insta to hear about upcoming events.
Where is your jewellery made?
Our jewellery is handcrafted partially in our own studio/workshop and partially in our partner’s studios.
Is all of your jewellery really handmade?
It certainly is! All our jewellery is handcrafted by highly skilled jewellers, step by step. No high-volume factory business here.
I don’t know my ring size. How can I find out what it is?
The best option would be to go to your local jewellery store and ask to have your finger sized. It’s a free service that most jewellers are happy to provide.
If for any reason you can’t get your finger sized professionally, we have a section explaining how to best size your finger here: <coming soon>
This handy online website might also help: https://findmyringsize.com
Can you resize my ring?
This is not a service we can provide, sorry. Most of our jewellery items
are not resizable as they contain stones.
- Do you offer gift wrapping?
All pieces come in a cute suede pouch packaged in a cute giftable box.
- Do you offer gift certificates?
Of course! Here are our gift certificate options: <coming soon>
Do you resize One-Of-A-Kind rings?
Do you take custom orders?
We can’t offer custom orders at the moment.
Do you take wholesale orders?
Yes, we do! Please contact us at email@example.com for details.
Anything else I should know?
Policies aside, we want you to be happy with your jewellery. So if you have any dramas with your order shoot us an email at firstname.lastname@example.org