frequently asked questions about our shipping rates & policies
How much is shipping?
Australian shipping is $5AUD Express / Tracked service
All International shipping is $12AUD flat rate / Tracked service
FREE SHIPPING OVER $99AUD WORLDWIDE / Express (domestic) / Tracked service
Note: All prices are in Australian dollars.
When will you ship my order?
Ready-made jewellery is shipped in 1–3 business days.
All jewellery is ready-made, unless stated otherwise.
When can I expect my package to arrive?
Australia: 2 – 5 business days
USA: 10 - 12 business days
Other countries: 15 - 21 business days
Please remember that packages shipped internationally can sometimes get delayed in customs for up to 6 weeks.
*COVID-19 UPDATE: Parcels going to other countries may take up to 8 weeks to reach their destination.
Duties and Taxes.
Any duty and taxes are the buyers responsibility, you may check with your country’s customs office to determine if there will be additional costs.
hassle-free returns and exchanges
Do you accept returns?
Gold plated pieces.
Gift purchase returns.
If you intend to purchase and gift your order outside our return window, please email us at email@example.com after placing your order.
Accepted gift returns outside the 21 day return window will be issued with a credit note only.
What if I want to cancel my order?
You can cancel your order up to 24hrs after purchase (providing it hasn't been dispatched).
What if my ring doesn’t fit?
Please size your finger carefully. We recommend having your finger sized by a professional. Most jewellery stores offer sizing as a free service. You can use our online sizing guide found on every ring product page.
If you made a mistake and ordered the wrong size, you can complete an exchange request using our return portal within 21 days from fulfillment date.
All exchanges are issued with a credit note valid for 12 months.
Another beautiful ring to add to my steadily growing Gabi Mannella collection.
love it. Hard to find larger type rings. Colour is great too.
The piece is beautiful and unique. Great quality and customer service is incredible. Will definitely order from gabi manella again :-)
Absolutely beautiful. I love this ring
First ever order I placed included 3 rings. This citrine ring is so lovely - subtle and yet stunning at the same time! Very responsive customer service also. I am just about to place an order for 3 more rings #obsessed