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Returns & Exchanges FAQ

Do you accept returns?

Yes, we do!

If you’re not completely satisfied with your order, you can contact us at within 21 days from your order fulfilment date. 

Returns are processed as a refund or exchange for store credit.

Gold-plated pieces return: We can only accept returns/exchanges if your gold-plated piece has not been worn. This does not apply to pieces that have only been tried on after receiving them. For a change of mind returns with our gold-plated pieces, contact us within 7 days of delivery. Gift vouchers and store credits are non-refundable.

Xmas gift returns. 

From November 1st, we're offering an extended 40-day return and exchange window for all orders marked as gifts. Enjoy hassle-free gifting this Christmas. 

All intended gift orders should be marked as “I’m Gifting This Piece/s” when placing your order. Simply check the required box in your cart for each product. 

You can lodge your exchange through our online return portalAccepted gift returns outside the 21-day return window will be issued with a credit note only.

Gift Vouchers and store credits are non-refundable.

What if I want to cancel my order?

You can cancel your order up to 24 hours after purchase (provided it hasn't been dispatched).

What if my ring doesn’t fit?

Please size your finger carefully. We recommend having your finger sized by a professional. Most jewellery stores offer sizing as a free service. You can use our online sizing guide found on every ring product page.

If you made a mistake and ordered the wrong size, you can request an exchange within 21 days from the fulfilment date.