2nd Copy of Returns & Exchanges FAQ

Shipping

We ship from Brisbane, Australia to (almost) anywhere in the world.

Australian shipping is $5AUD, express, tracking included.

International worldwide shipping is $12AUD, standard, tracking included.

Ready-made jewellery is shipped in 1–3 business days. All jewellery is ready-made, unless stated otherwise.

Sometimes we can accommodate same day shipping. Send an email to holla@gabimannellajewellery.com.au to check availability.

Australia2–5 business days

NZ & USA: 10-12 business days

Other countries: 15-21 business days.

*COVID-19 may affect local shipping timeframes.

We hate waiting as much as you do. But please wait 45 business days before reporting a lost parcel. As we said, sometimes customs can delay the delivery.

If you still haven’t received your order after 45 business days, send an email to holla@gabimannellajewellery.com.au and we’ll organise a store credit.

Any duty and taxes are the buyers responsibility, you may check with your country’s customs office to determine if there will be additional costs.

Returns and exchanges

Ye we do! If you’re not completely satisfied with your order, you can lodge your return here within 21 days from your order fulfillment date, or let us know at holla@gabimanellajewellery.com.au. You can return your item for a refund, or exchange for store credit.

Gold plated pieces. We can only accept returns/exchanges if your gold plated piece has not been worn. This does not apply to pieces that have only been tried on after receiving. For change of mind returns with our gold plated pieces, contact us within 7 days of delivery.

Gift vouchers and store credits are non-refundable.

You can cancel your order up to 24hrs after purchase (providing it hasn't been fullfilled).

Please size your finger carefully. We recommend having your finger sized by a professional. Most jewellery stores offer it as a free service.

If you made a mistake and ordered the wrong size, just shoot us an email and we'll organise an exchange for you.

Original shipping fees will not be refunded.

About

We’re in sunny Brisbane, Australia.

Not at this point. Sorry. We mainly sell online, and from time to time at local fairs or markets. Check our blog or follow us on Insta to hear about upcoming events.

Our jewellery is handcrafted partially in our own studio/workshop and partially in our partner’s studios.

It certainly is! All our jewellery is handcrafted by highly skilled jewellers, step by step. No high-volume factory business here.

Miscellaneous

The best option would be to go to your local jewellery store and ask to have your finger sized. It’s a free service that most jewellers are happy to provide.

If for any reason you can’t get your finger sized professionally, we have a section explaining how to best size your finger here: <coming soon>

This handy online website might also help: https://findmyringsize.com

This is not a service we can provide, sorry. Most of our jewellery items

are not resizable as they contain stones.

All pieces come in a cute suede pouch packaged in a cute giftable box.

Of course! Here are our gift certificate options

No, sorry.

We can’t offer custom orders at the moment.

Please contact us at holla@gabimannellajewellery.com.au for details.

Policies aside, we want you to be happy with your jewellery. So if you have any dramas with your order shoot us an email at holla@gabimannellajewellery.com.au

Do you accept returns?
Yes we do! If you’re not completely satisfied with your order, contact us within 14 days of delivery at holla@gabimannellajewellery.com.au and we’ll organise a refund, exchange or store credit.
Gold plated pieces. We can only accept returns/exchanges if your gold plated piece has not been worn. This does not apply to pieces that have only been tried on after receiving. For change of mind returns with our gold plated pieces, contact us within 7 days of delivery.
Gift vouchers and store credits are non-refundable. 
Original shipping fees will not be refunded.
Gift purchase returns.  
We understand some items are purchased as a gift and may only be gifted outside our 14 day delivery window. Incorrect sizing for gifts may be accepted outside the return window. Please send us an FYI at holla@gabimannellajewellery.com.au after you've placed your order if you intend to gift your order/piece. 
All returns are subject to inspection for any signs of wear.
What if I want to cancel my order? 
You can cancel your order up to 24hrs after purchase (providing it hasn't been dispatched).
What if my ring doesn’t fit?
Please size your finger carefully. We recommend having your finger sized by a professional. Most jewellery stores offer it as a free service. You can use our online sizing guide found on every ring product page.
If you made a mistake and ordered the wrong size, just shoot us an email and we'll organise an exchange for you.